CALCURATES FAQ

Popular questions regarding Calcurates shipping software

Which carriers do you currently support?

DHL Express, DHL eCommerce, FedEx, UPS, USPS (Stamps.com), Royal Mail, DPD, Purolator, Canada Post, Australia Post, Sendle. We are adding more carriers according to our users' requests. Please let us know about the carrier you would like to see in Calcurates.

Which eCommerce platforms do you currently support?

For now, Magento 2, Shopify, WooCommerce and API integration. Integration with other platforms (BigCommerce, PrestaShop, etc.) is coming soon. Let us know if we are missing your platform as your voice really affects our priorities.

Is it hard to switch from my current shipping extension or solution?

True, this can be hard indeed — but don't let it put you off, especially since we offer a configuration service for you. Just let us know if you need assistance and our support will help.

Why should I pay for a monthly subscription instead of buying an extension and pay for it once?

The bunch of shipping extensions with similar functionality will cost up to $1500. That equals 28 months of Calcurates subscription. Pay as you go or take advantage of our monthly billing which is flexible and fair. You can compare and select the pricing plan here.

What are advantages of cloud-based solution compared to extensions?

There are numerous benefits of a cloud-based solution. For example, with all-in-one shipping there's no need to install dozens of extensions and then solve compatibility issues. There are no UX limitations from the platform's interface. We offer a separate intuitive interface, provide easier support and as we are an API-based service we won't need to access your platform while supporting you.

Will Calcurates really meet my shipping needs?

There's only one way to find out — book a demo with us today so we can talk about your shipping needs and see if Calcurates can solve them. Plus, if you can't find your wanted feature in the list, then request it and we'll add it to our roadmap.

Which pricing plan is the best for me?

You can compare and choose our pricing plans here using our informative table. Still hard to choose? We can help you to choose the best pricing plan according to your shipping needs — book a demo.

Can I change my pricing plan?

Sure, any time you can upgrade, downgrade or cancel your plan in your Calcurates account dashboard.

Is it hard to configure all these shipping settings with Calcurates?

There is a live chat widget inside your Calcurates account. You can also send an email to our support or chat with us using on-site chat widget. Our careful support will do its best to assist and guide you through all the shipping settings.

How can I get free initial setup or configuration assistance from Calcurates team?

Just schedule a 30-min discovery call with us. Learn more about our configuration service here.

How can I solve compatibility issues with other extensions I use?

Let us know if you have any compatibility issues. We will fix a problem if it arises.

What type of support do you have?

Our support packages are included in Pricing Plans.

When will I be charged?

If you use our Shopify app, then Shopify will charge and invoice you automatically on our behalf.

In other cases (Magento, WooCommerce, or API integration) we will send you invoices according to the billing cycle of your plan (monthly or yearly) or once your prepaid credits are finished.

So, no payments until your free trial period ends. During this period you may test all the features and check if Calcurates meets your shipping needs.

Is Calcurates compatible with Hyvä Theme and Hyvä Checkout for Magento?

Yes, Calcurates and its most features are compatible with Hyvä Theme and Hyvä Checkout for Magento. You may find the Calcurates compatibility module in the official Hyvä GitLab.

Can I invite other users in my Calcurates account?

Unfortunately, there is currently no multi-user access feature available in Calcurates.

Can I upload my shipping rates via CSV?

Yes, our Table Rates feature supports shipping rates import / export via CSV. Learn more from this article.

Does Calcurates app for Shopify require a "third-party carrier-calculated shipping" (CCS) feature by Shopify?

Yes, Calcurates app for Shopify requires the "third-party carrier-calculated shipping" (CCS) feature by Shopify. You may check which Shopify plans are eligible for this feature in the official Shopify Help Center.

Is there a minimum Shopify plan that must be used in order to use the Calcurates app for Shopify?

Calcurates app for Shopify requires the "third-party carrier-calculated shipping" (CCS) feature by Shopify. You may check which Shopify plans are eligible for this feature in the official Shopify Help Center.

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